Improving communication, engagement and accountability in all we do.

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Community engagement and accountability (CEA) is an approach to Red Cross Red Crescent programming and operations. It is supported by a set of activities that help put communities at the centre of what we do, by integrating communication and participation throughout the programme cycle or operation.

CEA is the process of and commitment to providing timely, relevant and actionable life-saving and life-enhancing information to communities. It is about using the most appropriate communication approaches to listen to communities’ needs, feedback and complaints, ensuring they can actively participate and guide Red Cross Red Crescent actions. CEA supports those involved in programmes and operations to adopt innovative approaches to better understand and engage with people and communities and help them address unhealthy and unsafe practices. It maximizes the Red Cross Red Crescent’s unique relationship with the community to help them speak out about the issues that affect them and influence decision and policy-makers to implement positive changes.

What is CEA?

Minimum actions

The CEA Guide

The CEA Toolkit

The community engagement hub

The community engagement hub is a platform for the International Red Cross and Red Crescent Movement, designed to help us to put communities at the heart of what we do. The hub offers a range of learning materials, tools and guidance to support you to mainstream community engagement and accountability within your work. It also offers a place to exchange ideas, share advice or connect with others to learn best practice from the active community of Red Cross Red Crescent staff and volunteers committed to integrating communication and participation throughout our work. We are very excited to support the community engagement Hub, which you can access by clicking on the banner below

Kenya Red Cross: Mainstreaming of Accountability to Communities

This case study highlights the successes and challenges experienced by Kenya Red Cross and provides practical lessons for other National Societies and the IFRC about factors that may enable a successful mainstreaming process.

Recent additions to the CEA resources library

20191014-CP3Uganda-MarketingDocument_Page_1

Uganda is a fast-growing country that remains vulnerable to a variety of epidemics and pandemics, including Ebola and other viral hemorrhagic fevers, measles and acute watery diarrhoea. Diseases coming from animals that can affect human health are also …

14 October 2019
20190705-DRC-EbolaResponse-MarketingHandOut

The Democratic Republic of the Congo (DR Congo) is in the grips of its worst-ever Ebola outbreak, and the second largest ever after the 2014 West Africa outbreak. The current outbreak which began on 1 August has spread to 23 health zones in North Kivu …

12 July 2019

CEA in Action

In focus: World Radio Day

Radio is a powerful tool to engage and help affected communities across the world. Read more about our work.

In focus: Ebola

Community engagement has been central to responding the Ebola emergency in West Africa and to keep communities safe and the virus contained. 

In focus: Migration

Virtualvolunteer.org helps migrants find local support and provides tips on how to keep safe and healthy.

In focus: TERA

The TERA system provides life-saving information when and where it is needed during an emergency or crisis.

News stories

Stories and photos collected by Aija Kuparinen  |  Written by Corrie Butler You can’t help but draw nearer to the beckoning drum base of music in the distance and bellowing laughter echoing through the streets. Coming closer, you can see people dancing …

11 February 2019

Communities living along the porous borders of Uganda and the Democratic Republic of Congo (DRC) remain at high risk of the spread of Ebola. Thousands cross each day to sell and buy goods, tend to their farm and visit family and friends. With the epicenter of DRC’s largest Ebola outbreak only 100 kilometers away from the Ugandan border, it is crucial to contain and stop the virus from spreading.

26 January 2019

New tool for technicians, coordinators and volunteers that implement health projects within communities.

29 August 2018