Improving communication, engagement and accountability in all we do.

Descriptive text in here please

Community engagement and accountability (CEA) is an approach to Red Cross Red Crescent programming and operations. It is supported by a set of activities that help put communities at the centre of what we do, by integrating communication and participation throughout the programme cycle or operation.

CEA is the process of and commitment to providing timely, relevant and actionable life-saving and life-enhancing information to communities. It is about using the most appropriate communication approaches to listen to communities’ needs, feedback and complaints, ensuring they can actively participate and guide Red Cross Red Crescent actions. CEA supports those involved in programmes and operations to adopt innovative approaches to better understand and engage with people and communities and help them address unhealthy and unsafe practices. It maximizes the Red Cross Red Crescent’s unique relationship with the community to help them speak out about the issues that affect them and influence decision and policy-makers to implement positive changes.

What is CEA?

Minimum actions

The CEA Guide

The CEA Toolkit

How to Use Social Media to Better Engage People Affected by Crises


Together with ICRC, and with the support of OCHA, we have published a brief guide on how to use social media to better engage people affected by crisis. The guide is geared towards staff in humanitarian organisations who are responsible for official social media channels.

Recent additions to the CEA resources library


IFRC has zero tolerance for fraud and is committed to full transparency and accountability to our partners and the communities we stand with. Following investigations into fraud in its Ebola operations, IFRC has significantly strengthened fraud and corruption prevention, detection and investigation in line with industry-best practice in highrisk operations.

20 October 2017

This brief guide, provides advice on how to use social media effectively to engage with, and be accountable to, affected people through practical tips and case studies from within the International Red Cross and Red Crescent Movement and the wider sector. The guide was developed by IFRC and ICRC with the support of OCHA.

11 October 2017
Community radio guidelines

This guideline will show the necessity of sensible information provided during disaster as well as encourage GOs and NGOs to conduct live/phone-in programs.

5 September 2017

CEA in Action

In focus: World Radio Day

Radio is a powerful tool to engage and help affected communities across the world. Read more about our work.

In focus: Ebola

Community engagement has been central to responding the Ebola emergency in West Africa and to keep communities safe and the virus contained. 

In focus: Migration helps migrants find local support and provides tips on how to keep safe and healthy.

In focus: TERA

The TERA system provides life-saving information when and where it is needed during an emergency or crisis.

News stories

The IFRC and ICRC, with support from OCHA, have published a brief guide on how to use social media to engage people affected by crisis.

11 October 2017

Whether it’s a charity run for orphans or an art club for refugees, teenagers all over Austria are encouraged to set their ideas in motion for the sake of people who need a hand.

10 October 2017

Outreach activities are specially targeted towards children as agents of change in the hope of spreading the message on Zika awareness and prevention to families and by extension, communities.

17 August 2017