Improving communication, engagement and accountability in all we do.

Descriptive text in here please

Community engagement and accountability (CEA) is an approach to Red Cross Red Crescent programming and operations. It is supported by a set of activities that help put communities at the centre of what we do, by integrating communication and participation throughout the programme cycle or operation.

CEA is the process of and commitment to providing timely, relevant and actionable life-saving and life-enhancing information to communities. It is about using the most appropriate communication approaches to listen to communities’ needs, feedback and complaints, ensuring they can actively participate and guide Red Cross Red Crescent actions. CEA supports those involved in programmes and operations to adopt innovative approaches to better understand and engage with people and communities and help them address unhealthy and unsafe practices. It maximizes the Red Cross Red Crescent’s unique relationship with the community to help them speak out about the issues that affect them and influence decision and policy-makers to implement positive changes.

What is CEA?

Minimum actions

The CEA Guide

The CEA Toolkit

Recent additions to the CEA resources library


The International Federation of Red Cross and Red Crescent Societies (IFRC) is advancing the development of policy research to support advocacy and action for enhanced response to and prevention of gender-based violence (GBV) in disasters.

23 February 2017

The International Federation of Red Cross and Red Crescent Societies (IFRC) has continuously strived to respond to the needs of communities and build their resilience to disasters at a local level. ‘Community engagement’ is an approach that puts people …

21 February 2017

40 year old Shamshad cannot read or write. She does not understand the official national language of Pakistan, and speaks only in her local tongue of Sindhi. She and her husband Nasrullah earn 6,000 rupees a month (59 Swiss francs), cultivating grains …

21 February 2017

CEA in Action

In focus: World Radio Day

Radio is a powerful tool to engage and help affected communities across the world. Read more about our work.

In focus: Ebola

Community engagement has been central to responding the Ebola emergency in West Africa and to keep communities safe and the virus contained. 

In focus: Migration helps migrants find local support and provides tips on how to keep safe and healthy.

In focus: TERA

The TERA system provides life-saving information when and where it is needed during an emergency or crisis.

Case studies and news stories

[ed. note: Data @ IFRC is a blog series to share highlights from the Red Cross Red Crescent Secretariat and National Societies. We will include learning opportunities and thought pieces on all things data from ethics to evidence.] Information Managemen …

15 February 2017
Myanmar feedback system

Geneva, 02 February, 2017—The International Federation of Red Cross and Red Crescent Societies (IFRC) and the International Committee of the Red Cross (ICRC) have published a new guide on ways to effectively and systematically engage communities as a m …

2 February 2017

Italian Red Cross volunteers test the survey to collect feedback with the community. Collecting feedback is the first step to understand if the assistance we provide is relevant and effective and how we can improve what we do. Photo: Emiliano Albensi/I …

1 February 2017