Improving communication, engagement and accountability in all we do.
Community engagement and accountability (CEA) is an approach to Red Cross Red Crescent programming and operations. It is supported by a set of activities that help put communities at the centre of what we do, by integrating communication and participation throughout the programme cycle or operation.
CEA is the process of and commitment to providing timely, relevant and actionable life-saving and life-enhancing information to communities. It is about using the most appropriate communication approaches to listen to communities’ needs, feedback and complaints, ensuring they can actively participate and guide Red Cross Red Crescent actions. CEA supports those involved in programmes and operations to adopt innovative approaches to better understand and engage with people and communities and help them address unhealthy and unsafe practices. It maximizes the Red Cross Red Crescent’s unique relationship with the community to help them speak out about the issues that affect them and influence decision and policy-makers to implement positive changes.
What is CEA?
The CEA Guide
The CEA Toolkit
This poster provides safety tips in the case of a flood.
This poster provides information on a Red Cross hotline with the relevant telephone numbers, opening hours, available languages and more.
This illustration provides simple ways people can take care of themselves.
CEA in Action
Along with several other flood-prone communities, the Thai Red Cross Society has been working closely with the Ban Ton-Wa villagers since January 2017 to support them in becoming more resilient to disasters.
The Mexican Red Cross, in partnership with UNICEF, is using a new, innovative social monitoring tool designed to increase community participation and address issues that are important to them.
After a year living at Nea Kavala camp, that was all the time Saleh had to throw everything into a bag and give hugs and goodbyes to his friends and fellow Hellenic Red Cross volunteers before rushing off to catch the bus.