Improving communication, engagement and accountability in all we do.

Descriptive text in here please

Community engagement and accountability (CEA) is an approach to Red Cross Red Crescent programming and operations. It is supported by a set of activities that help put communities at the centre of what we do, by integrating communication and participation throughout the programme cycle or operation.

CEA is the process of and commitment to providing timely, relevant and actionable life-saving and life-enhancing information to communities. It is about using the most appropriate communication approaches to listen to communities’ needs, feedback and complaints, ensuring they can actively participate and guide Red Cross Red Crescent actions. CEA supports those involved in programmes and operations to adopt innovative approaches to better understand and engage with people and communities and help them address unhealthy and unsafe practices. It maximizes the Red Cross Red Crescent’s unique relationship with the community to help them speak out about the issues that affect them and influence decision and policy-makers to implement positive changes.

What is CEA?

Minimum actions

The CEA Guide

The CEA Toolkit

Recent additions to the CEA resources library

Community radio guidelines

This guideline will show the necessity of sensible information provided during disaster as well as encourage GOs and NGOs to conduct live/phone-in programs.

5 September 2017

The guide aims to enhance knowledge and capacity of the volunteers regarding communication with community in implementing disaster emergency response and recovery activities.

5 September 2017

The Colombian Red Cross and IFRC team screened an animated video and held a conversation with the community on Zika prevention and awareness.

5 September 2017

CEA in Action

In focus: World Radio Day

Radio is a powerful tool to engage and help affected communities across the world. Read more about our work.

In focus: Ebola

Community engagement has been central to responding the Ebola emergency in West Africa and to keep communities safe and the virus contained. 

In focus: Migration helps migrants find local support and provides tips on how to keep safe and healthy.

In focus: TERA

The TERA system provides life-saving information when and where it is needed during an emergency or crisis.

News stories

Outreach activities are specially targeted towards children as agents of change in the hope of spreading the message on Zika awareness and prevention to families and by extension, communities.

17 August 2017

‘When a woman has health concerns, she may not always feel comfortable discussing them with a male doctor. Based on our suggestion, the Bangladesh Red Crescent Society arranged for a female doctor to be recruited. We consulted with her, and received prescriptions and medicines.’

28 July 2017

Saumya Sanesha reads a headline in one of the local newspapers which says, “Worst dengue outbreak in Sri Lanka; 298 deaths.” As she heads out the door, she thinks about the importance her day’s assignment and all the people in her community whose lives are at risk.

21 July 2017