Improving communication, engagement and accountability in all we do.

Descriptive text in here please

Community engagement and accountability (CEA) is an approach to Red Cross Red Crescent programming and operations. It is supported by a set of activities that help put communities at the centre of what we do, by integrating communication and participation throughout the programme cycle or operation.

CEA is the process of and commitment to providing timely, relevant and actionable life-saving and life-enhancing information to communities. It is about using the most appropriate communication approaches to listen to communities’ needs, feedback and complaints, ensuring they can actively participate and guide Red Cross Red Crescent actions. CEA supports those involved in programmes and operations to adopt innovative approaches to better understand and engage with people and communities and help them address unhealthy and unsafe practices. It maximizes the Red Cross Red Crescent’s unique relationship with the community to help them speak out about the issues that affect them and influence decision and policy-makers to implement positive changes.

What is CEA?

Minimum actions

The CEA Guide

The CEA Toolkit

Recent additions to the CEA resources library


This illustration provides simple ways people can take care of themselves.

4 April 2017

This illustration provides information on what medical needs and additional health services the Red Cross provides, as well as other ways to get more information.

4 April 2017

This leaflet provides information on extreme stress, its symptoms and ways to cope, as well as a story on coping with loss and depression.

4 April 2017

CEA in Action

In focus: World Radio Day

Radio is a powerful tool to engage and help affected communities across the world. Read more about our work.

In focus: Ebola

Community engagement has been central to responding the Ebola emergency in West Africa and to keep communities safe and the virus contained. 

In focus: Migration helps migrants find local support and provides tips on how to keep safe and healthy.

In focus: TERA

The TERA system provides life-saving information when and where it is needed during an emergency or crisis.

Case studies and news stories

20170309-plataforma drr-ignite zika-main1

On March 9, 2017, the International Federation of Red Cross and Red Crescent Societies (IFRC) participated at the IGNITE Stage within the framework of the Fifth Regional Platform for Disaster Risk Reduction in the Americas (RP17). The presentation titled “Putting Communities at the Center of Our Work: a Guide to Community Engagement and Accountability (CEA)” centered on sharing the CEA Guide produced by the Movement and a prevention video and CEA tool produced by the IFRC Zika Operation.

10 March 2017
Myanmar feedback system

Geneva, 02 February, 2017—The International Federation of Red Cross and Red Crescent Societies (IFRC) and the International Committee of the Red Cross (ICRC) have published a new guide on ways to effectively and systematically engage communities as a m …

2 February 2017

Italian Red Cross volunteers test the survey to collect feedback with the community. Collecting feedback is the first step to understand if the assistance we provide is relevant and effective and how we can improve what we do. Photo: Emiliano Albensi/I …

1 February 2017