From words to action: Community engagement and accountability in practice

11 November 2017 – Antalya, Turkey

Why this workshop?

Community engagement and accountability to affected people (CEA) ensures local actors and communities are equal partners in humanitarian response and that programmes and operations are driven by needs and realities on the ground. It is increasingly recognized as an essential priority pivotal to operational success, acceptance and trust and to building long-term community resilience.

Today CEA is a key value of the International Red Cross and Red Crescent Movement, as reflected in its programmatic approach and several commitments of the ICRC, IFRC and National Societies (including the Principles and Rules for Red Cross and Red Crescent Humanitarian Assistance and the IFRC General Assembly Beneficiary Communication decision GA/13/40). In addition, the Movement has committed to more systematic and better documented approaches to communicating, engaging with and being accountable to the vulnerable people we support through pledges made in the context of the Grand Bargain launched at the World Humanitarian Summit.

This workshop will lay down the strategic orientations for a consolidated Movement-wide approach to CEA over the next two years and debate some of the critical questions raised in the 32nd International Conference, such as: How can we listen better, more attentively and more consistently? How can we become as proficient in engagement and accountability as we are at building water pumps and giving first aid?

CEA Case Studies



Date: 11th November 2017, Saturday

Time: 11am – 1pm

Location: Toscana 1 & 2

This two-hour workshop is conceived as a talk show format that will be articulated around 3 thematic discussions moderated by a facilitator and a final segment for group work and restitution.

Check out the workshop report to follow key discussions.

For more information on the Council of Delegates, visit:

Find out more about Community engagement here: 

Agenda – 11th November, 11am – 1pm


11.00 -11.10 am - Welcome and opening remarks

Chair: Mr Lazare Zoungrana, Secretary General, Burkinabe Red Cross Society

Moderator: Dr Jemilah Mahmood, Under Secretary General for Partnerships, IFRC &  Ms Charlotte Lindsey-Curtet, Director of Communication and Information Management, ICRC

Rapporteur: Ms Pearl Li, Youth Representative, Australian Red Cross National Board

11.10 - 11.35 am - Are we participation ready? Reality Check


Mr Umesh Dhakal, Executive Director, Nepal Red Cross

Ms Pat Laberge, Director of Global Programs, Canadian Red Cross

Mr Mohammed H. Al Fakeeh, National Programs Coordinator, Yemen Red Crescent

11.35 - 12.00 pm - Time to let go of power? Sustaining & innovating to enable location action and leadership


Ms Mawra Mahmood, Youth President, Norwegian Red Cross,

Mr Rafael Becerril Diaz, National Coordinator Special Programmes, Mexican Red Cross

Mr James Abalang, CEA Coordinator, South Sudan Red Cross

12.00 - 12.25 pm - Who's accountable for being accountable? Obstacles & incentives to a systematic approach


Ms Shwe Cin Myint, Deputy SG/ Director (International Relations), Myanmar Red Cross

Mr Robert Tickner, Chair, CHS Alliance

Ms Mary Werntz, Deputy Director of Operations, ICRC

12.20 - 12.45 pm - What's next? A Movement wide approach to community engagement and accountability

Group discussion in language groups

12.45 - 1.00 pm - Restitution in plenary and closing