Step-by-step guidance and templates to planning, choosing, setting up and managing a feedback and complaints system. For example, it includes a simple excel spreadsheet to collect, analyse and visualize feedback data.

Download the guide: Feedback Starter Kit IFRC July 2019 (pdf)

 

Download: Tool 15: Feedback Starter Kit

Publication date: 11/07/2019

Document status: Revision

toolkit15

Document data

National Societies
IFRC
Countries
Global
Themes
Community engagement
Document type
Toolkit
Format
Zip