Never before has communicating with those we work with been more essential. The combination of rapid urbanization and population growth, alongside the proliferation of short message service (SMS) and internet based technology, making it possible for communities to publicize how they are being affected by our actions have changed the humanitarian landscape. Though information and mobile phone technology had been growing in the years before 2010, the Haiti Earthquake raised awareness of how these technologies support disaster response and communication. The response in Haiti changed humanitarian communication. This creates enormous challenges, as well as opportunities, for the Red Cross Red Crescent.

Download: Beneficiary Communication and Accountability: a responsibility, not a choice

Publication date: 06/12/2016

Document status: Final


Document data

National Societies
Americas, Haiti Red Cross Society
Americas, Haiti
Accountability, Communications, Community engagement
Document type
Case study