In December 2015, the Bangladesh Red Crescent Society and the IFRC decided to film the baseline study being carried out for a new complaints and response mechanism for community-based disaster risk reduction and water, sanitation and hygiene programmes. The mechanism aimed to provide community members with a safe and accessible way to share suggestions, concerns or complaints on issues related to the programmes, and improve engagement with and accountability to communities. The baseline study consulted with men, women and children to better understand some of the issues related to feedback and complaints from a community perspective, including barriers that could prevent people from speaking out, and preferred channels to
use when giving feedback and complaints. When the programme ends in December 2016, an end-line study will be undertaken to identify how the mechanism has
been used, how people feel about it, and what impact it has had on the programmes.
The findings from this baseline are captured through the film below, which provide an insight to the many issues and considerations of establishing community feedback systems that are effective and accessible to different groups in a community. The films highlight the importance of integrating feedback mechanisms into humanitarian programmes, rather than treating them as separate entities.