Majd, 23, is a Syrian Arab Red Crescent volunteer at the Kiswe operations room. The volunteers work three shifts across the day and night to ensure 24-hour cover. Majd is working the 7 am to 3 pm shift.

“I’m responsible for the radio. We get calls from people at home, clinics, hospitals. I make the radio contact and organize the movement of ambulances. I’ve been a volunteer with SARC since 2013. I decided to become a volunteer because I need to help people.

“Now things are calmer in this area. Most of the injuries we see are from road traffic accidents, more usual they are traumas. Earlier in the crisis, it was different. About two years ago one of the ambulances was shot at. The driver was injured and lost vision in one of his eyes. After three operations he regained one tenth of his vision back in the affected eye. He is still with our team as a first aider.

“In the last month we attended to 484 cases. We are the only ambulance service in this area. One night we saw 30 cases, it was a very busy shift. One time after an explosion we took care of multiple cases.

“I feel very proud of the team and our work here.”


The SARC health point and clinic in Kiswe, Rural Damascus serves both the local population and many displaced people. During the crisis, over 1 million displaced people have made Kiswe and the surrounding areas their home. Around 90 per cent of the patients are displaced. The health point operates a 24-hour service, sending ambulances to pick up sick and injured people.