Improving communication, engagement and accountability in all we do.

Descriptive text in here please

Community engagement and accountability (CEA) is an approach to Red Cross Red Crescent programming and operations. It is supported by a set of activities that help put communities at the centre of what we do, by integrating communication and participation throughout the programme cycle or operation.

CEA is the process of and commitment to providing timely, relevant and actionable life-saving and life-enhancing information to communities. It is about using the most appropriate communication approaches to listen to communities’ needs, feedback and complaints, ensuring they can actively participate and guide Red Cross Red Crescent actions. CEA supports those involved in programmes and operations to adopt innovative approaches to better understand and engage with people and communities and help them address unhealthy and unsafe practices. It maximizes the Red Cross Red Crescent’s unique relationship with the community to help them speak out about the issues that affect them and influence decision and policy-makers to implement positive changes.

What is CEA?

Minimum actions

The CEA Guide

The CEA Toolkit

Recent additions to the CEA resources library


This poster provides information on a Red Cross hotline with the relevant telephone numbers, opening hours, available languages and more.

26 April 2017

This illustration provides simple ways people can take care of themselves.

4 April 2017

This illustration provides information on what medical needs and additional health services the Red Cross provides, as well as other ways to get more information.

4 April 2017

CEA in Action

In focus: World Radio Day

Radio is a powerful tool to engage and help affected communities across the world. Read more about our work.

In focus: Ebola

Community engagement has been central to responding the Ebola emergency in West Africa and to keep communities safe and the virus contained. 

In focus: Migration helps migrants find local support and provides tips on how to keep safe and healthy.

In focus: TERA

The TERA system provides life-saving information when and where it is needed during an emergency or crisis.

News stories

120517 - U report

The Mexican Red Cross, in partnership with UNICEF, is using a new, innovative social monitoring tool designed to increase community participation and address issues that are important to them.

12 May 2017

Tropical Cyclone Donna swept across the top of Vanuatu last week as a Category-4 storm, increasing to Category-5 as it tracked south between Vanuatu and New Caledonia.

10 May 2017
Saleh Barakat volunteered with the Red Cross for the past year at Nea Kavala migrant camp, where he lived until a successful outcome on his application for relocation to another European county. Socrates Baltagiannis/IFRC

After a year living at Nea Kavala camp, that was all the time Saleh had to throw everything into a bag and give hugs and goodbyes to his friends and fellow Hellenic Red Cross volunteers before rushing off to catch the bus.

26 April 2017