Improving communication, engagement and accountability in all we do.

Descriptive text in here please

Community engagement and accountability (CEA) is an approach to Red Cross Red Crescent programming and operations. It is supported by a set of activities that help put communities at the centre of what we do, by integrating communication and participation throughout the programme cycle or operation.

CEA is the process of and commitment to providing timely, relevant and actionable life-saving and life-enhancing information to communities. It is about using the most appropriate communication approaches to listen to communities’ needs, feedback and complaints, ensuring they can actively participate and guide Red Cross Red Crescent actions. CEA supports those involved in programmes and operations to adopt innovative approaches to better understand and engage with people and communities and help them address unhealthy and unsafe practices. It maximizes the Red Cross Red Crescent’s unique relationship with the community to help them speak out about the issues that affect them and influence decision and policy-makers to implement positive changes.

What is CEA?

Minimum actions

The CEA Guide

The CEA Toolkit

How to Use Social Media to Better Engage People Affected by Crises

 

Together with ICRC, and with the support of OCHA, we have published a brief guide on how to use social media to better engage people affected by crisis. The guide is geared towards staff in humanitarian organisations who are responsible for official social media channels.

Recent additions to the CEA resources library

Leaflet Zika Info Elderly

This leaflet provides general information on Zika for the elderly.

5 January 2018
Poster Zika Prevention Elderly

This poster provides you with some ways to protect the elderly from Zika.

5 January 2018
Poster- Zika General Info Elderly

This poster provides you with some ways to protect the elderly from Zika.

5 January 2018

CEA in Action

In focus: World Radio Day

Radio is a powerful tool to engage and help affected communities across the world. Read more about our work.

In focus: Ebola

Community engagement has been central to responding the Ebola emergency in West Africa and to keep communities safe and the virus contained. 

In focus: Migration

Virtualvolunteer.org helps migrants find local support and provides tips on how to keep safe and healthy.

In focus: TERA

The TERA system provides life-saving information when and where it is needed during an emergency or crisis.

News stories

National Red Cross and Red Crescent Societies across Africa are set to improve the way they work with people affected by disasters, thanks to a newly trained team of community engagement and accountability (CEA) specialists who are ready to be deployed whenever and wherever needed.

18 December 2017

“We all live with so much uncertainty here. It’s so important that organizations like the Red Cross are providing clear and accurate information, that they listen to what the community needs and does something with that information.” Saleh, Volunteer w …

2 November 2017

Feedback collected through the hotline became a key source of information in deciding and how and where the cash transfer programme needed to be improved. When the Lebanese Red Cross set up a feedback and complaints mechanism to answer questions from S …

30 October 2017