Country: Middle East and North Africa

Earthquake in Iran and Iraq: Red Crescent teams providing rescue and first aid as picture of devastation continues to emerge

Beirut/Geneva, 13 November 2017 – Red Crescent volunteers in northern Iraq and Iran are providing urgent search and rescue and first aid to victims of the devastating 7.3 magnitude earthquake that shook the region yesterday evening at 21:18 local time. According to Iran Red Crescent at least 328 people have been killed and 3950 injured. In Iraq, the Iraqi Red Crescent report that 9 people have been killed and more than 425 injured. “The Iranian Red Crescent Society has deployed response teams which include equipment for shelter, first aid, and search and rescue in the aftermath of the earthquake to the affected cities of Qasre-Shirin, Gilane-Garb, Kermanshah, Sare-PuleZahab, Salase-Babajani, Dalahoo, Islamabad- E- Gharb, and Javanrood.” said Ms. Mansoureh Bagheri, Iran Red Crescent Society’s Director for international Operations. “Immediately after the earthquake, we have deployed our teams to evacuate the injured and provide first aid to the affected communities. Our team are working around the clock in the affected areas”, said Mohamad Khosaii, Spokesperson of Iraq Red Crescent Society. Red Crescent spokespeople are available to speak about the impact of the earthquake and describe the growing response...

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Using the right people to answer complaints

Feedback collected through the hotline became a key source of information in deciding and how and where the cash transfer programme needed to be improved. When the Lebanese Red Cross set up a feedback and complaints mechanism to answer questions from Syrian refugees about a cash transfer programme, they decided to use Emergency Medical Service (EMS) volunteers to answer calls. Supported by the British Red Cross, the National Society trained existing EMS volunteers in complaints handling and procedures, believing their experience on the ambulance service had set them up with the right people skills to handle questions and complaints...

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Libya: Red Crescent scales-up psycho social support to vulnerable populations

Tunisia/Libya, 28 September, 2017 – In the framework of a European Union funded project for support to protection of vulnerable groups, internally displaced people in Libya will receive psychosocial support from Red Crescent volunteers to tackle the distress, loss and grief they have suffered from the on-going violence and conflict that has left more than 1.3 million people in need of emergency humanitarian assistance. Twenty-two Libyan Red Crescent volunteers gathered in Tunis this week to attend a five-day training of trainers in community-based psychosocial support. The training will equip the volunteers with skills to assist people who have suffered emotional and psychological trauma as well as to establish safe and supportive activities for children. “Too often, we forget the invisible, psychological wounds of conflict and insecurity,” said the Secretary General of the Libyan Red Crescent Society, Mr. Omar Agouda. “This training of trainers is a very important milestone for the Libyan Red Crescent Society, and it will enable us to significantly scale up our psychosocial support activities in Libya. We expect that more than 300 volunteers will be able to assist migrants and vulnerable families after this training,” he said. The training of trainers is supported by the European Union and brings together the Libyan Red Crescent Society, the International Federation of Red Cross and Red Crescent Societies and its Reference Centre on Psychosocial Support, as part of a...

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About the IFRC

The International Federation of Red Cross and Red Crescent Societies is the world's largest humanitarian network and is guided by seven Fundamental Principles: Humanity, impartiality, neutrality, independence, voluntary service, universality and unity.